Terms of Service

Last updated: Jul 22, 2024 1:41 AM

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the www.aidiway.com website (the "Website") operated by Solution en Services Aidiway Inc., a(n) Corporation formed in Quebec, Canada ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Our offers and pricing

We offer services on this Website. The price of these services is as follows: The service provider is paying a percentage of each service revenue they complete thought the platform.. This price includes all applicable taxes and other fees.

Purchases

When you make a purchase on the Website, you will be using a third party payment processor, Moneris, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Moneris. The following payment method(s) are accepted by the third party payment processor: American Express, cash, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Cancellation policy

We do not offer you the ability to cancel any purchases that you have made of the services offered on our Website.

We do not reserve the right to cancel your purchase.

Refund policy

We do not offer refunds on any purchases made on this Website.

No warranty on purchases

The items or services displayed or sold on this Website are provided “as is,” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to any items or services displayed or sold on this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

Remedies

You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:

• repair;
• replacement.

You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

Accounts

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us or through their account on the Website.

Comments and uploading content

By submitting a comment or uploading content onto this Website, you grant Solution en Services Aidiway Inc. a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish and distribute the comment or content. When you make a comment or upload any content onto this Website, you agree that such comment or content may be viewed by other parties and it is your responsibility to ensure that the comment or content does not contain any confidential or proprietary information. You are also responsible for ensuring that your content or comment does not violate any laws, rules or regulations. We reserve the right to remove any content or comment at any time in our sole discretion.

The following is a non-exhaustive list of types of content or comments that you are prohibited from posting on our Website:

• Content that harasses others;
• Content that is discriminatory or offensive;
• Swearing, name calling and otherwise abusive content;
• Pornographic and sexually explicit content;
• Content displaying, depicting or suggesting violence;
• Content that exploits or abuses children;
• Content encouraging or committing illegal acts;
• Content sharing personal information without consent;
• Content infringing on someone’s rights, including intellectual property rights;
• Content advertising products or services without our permission;
• Content whose purpose is spamming others.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

1. Impersonating or attempting to impersonate Solution en Services Aidiway Inc. or its employees, representatives, subsidiaries or divisions;
2. Misrepresenting your identity or affiliation with any person or entity;
3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
5. Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
6. Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
7. Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
8. Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
9. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
10. Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
11. Otherwise attempting to interfere with the proper working of the Website;
12. Using the Website in any way that violates any applicable province, territory, state or country laws, rules or regulations.

No warranty on Website

This Website is provided “as is,” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

Damages and limitation of liability

In no event shall Solution en Services Aidiway Inc. be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes or otherwise, even if Solution en Services Aidiway Inc. has been advised of the possibility of such damages. IF, DESPITE THE LIMITATION ABOVE, Solution en Services Aidiway Inc. IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF Solution en Services Aidiway Inc. WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO Solution en Services Aidiway Inc. IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS Website. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF Solution en Services Aidiway Inc.. The aggregate liability of Solution en Services Aidiway Inc. arising out of or relating to this Website, whether arising out of or related to breach of contract, tort (including negligence) or otherwise shall be limited to the amount of fees actually received by Solution en Services Aidiway Inc. from you.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are ©2024 Solution en Services Aidiway Inc. or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Solution en Services Aidiway Inc. and are either registered trademarks, trademarks or otherwise protected intellectual property of Solution en Services Aidiway Inc. or third parties in Canada and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Samisah at privacy@aidiway.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
3. Your name, email, address and telephone number; and
4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

Solution en Services Aidiway Inc.
Samisah
privacy@aidiway.com
(514) 447-1710
P.O Box: 92029
B.P. Portobello
Brossard, QC
J4W 3K8
Canada

Governing law, severability, dispute resolution and venue

These Terms shall be governed and construed in accordance with the laws of Quebec, Canada, without regard to its conflict of laws provisions. These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Quebec, Canada.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service via by posting the updated terms of service to this website.

Language

The parties have expressly required that these Terms of Service and any communications hereunder be drafted in the English language. Les parties ont expressément exigé que les présentes Conditions d'Utilisation et toute communication en vertu des présentes soient rédigées en langue anglais.

Questions

If you have any questions about our Terms of Service, please contact us at contact@aidiway.com

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Conditions d’utilisation pour les Fournisseurs de Services et Membres d’Équipe – Aidiway

 

1. Acceptation des conditions  

 

En s’inscrivant ou en utilisant Aidiway, les fournisseurs de services et les membres d’équipe acceptent ces conditions, formant un accord juridique contraignant entre eux et Aidiway. Toute utilisation continue de la plateforme après des modifications implique l’acceptation des nouvelles conditions. Ces conditions doivent être lues en parallèle des conditions générales d’utilisation disponibles sur le site Web (https://www.aidiway.com/term-conditions), qui décrivent les règles générales d’utilisation des services Aidiway.  

 

 2. Admissibilité  

 

Les fournisseurs et les membres d’équipe doivent être légalement autorisés à travailler au Québec et posséder toutes les certifications, licences ou qualifications nécessaires selon les réglementations locales. Vous devez être âgé de 18 ans ou plus ou avoir atteint l’âge de la majorité dans votre juridiction.  

 

 3. À propos du service  

 

Aidiway fournit une plateforme permettant aux clients de trouver des fournisseurs de services et des membres d’équipe qualifiés. Aidiway n’offre pas directement ces services et ne supervise pas, ne gère pas et ne contrôle pas la qualité, les délais, la légalité ou tout autre aspect des services fournis par les fournisseurs et les membres d’équipe. Les fournisseurs sont seuls responsables de la qualité du service, de la conformité aux lois et du respect des normes d’Aidiway.  

 

 4. Communications électroniques 

 

En utilisant la plateforme Aidiway, vous acceptez de recevoir des communications électroniques de la part d’Aidiway, telles que des courriels, appels, notifications et messages texte concernant les services, les mises à jour et les conditions d’utilisation. Ces communications remplissent toute exigence légale de communication écrite. Des frais standards de messagerie et de données peuvent s’appliquer. Les fournisseurs doivent respecter les conditions des magasins d’applications lors de l’utilisation de l’application Aidiway.  

 5. Responsabilités des fournisseurs et des membres d’équipe  

 

• Normes professionnelles: Les fournisseurs et les membres d’équipe doivent maintenir un haut niveau de professionnalisme, d’intégrité et de qualité lorsqu’ils utilisent la plateforme. Un comportement respectueux, courtois et réactif envers les clients est requis.  

• Exactitude du profil: Les fournisseurs et les membres d’équipe doivent s’assurer que leur profil, leurs qualifications et leurs certifications sont exacts et à jour. Toute fausse déclaration ou information trompeuse peut entraîner une résiliation immédiate.  

• Communication: Les fournisseurs et les membres d’équipe doivent répondre rapidement aux demandes des clients, aux réservations ou aux questions relatives aux services via la plateforme Aidiway. Une communication claire concernant la portée des services, les coûts et les délais est nécessaire pour maintenir la confiance.  

• Vérifications des antécédents: En s’inscrivant en tant que fournisseur ou membre d’équipe, vous acceptez qu’Aidiway effectue des vérifications d’antécédents ou des vérifications judiciaires dans le cadre du processus d’intégration. Toute inconduite ou violation de la confiance entraînera un retrait de la plateforme.  

 

 6. Responsabilités spécifiques aux membres d’équipe  

 

Les membres d’équipe affiliés à un fournisseur ou une agence doivent:  

• Respecter les normes et politiques du fournisseur qu’ils représentent ainsi que celles d’Aidiway.  

• Être autorisés par le fournisseur ou l’agence à agir en son nom, notamment en ce qui concerne la prestation de services et la communication.  

• Ne pas créer de comptes de fournisseurs indépendants sans autorisation écrite d’Aidiway.  

 

 7. Règles spécifiques aux services sur la plateforme  

 

• Les fournisseurs qui acceptent des demandes de services via la plateforme Aidiway doivent respecter les conditions indiquées dans les détails de la réservation.  

• Les fournisseurs doivent informer à la fois le client et Aidiway de tout retard, annulation ou problème imprévu affectant la prestation des services dans les meilleurs délais.  

• Une mauvaise gestion des réservations, des annulations répétées ou le non-respect des attentes des clients selon les détails de la réservation peuvent entraîner des pénalités ou une suspension de compte.  

• Les fournisseurs doivent respecter les directives spécifiques à la plateforme en matière de services, de délais et de coûts.  

 

 8. Paiements et frais  

 

• Traitement des paiements: Aidiway utilise des processeurs de paiement tiers pour gérer tous les paiements. Les fournisseurs sont responsables de la configuration d’un mode de paiement vérifié pour recevoir leurs paiements.  

• Frais de service: Aidiway facture aux utilisateurs des frais pour chaque transaction et applique un pourcentage aux fournisseurs pour les services complétés. Les frais applicables aux utilisateurs sont affichés sous la section "Taxes" avant la confirmation d’une réservation, tandis que le pourcentage appliqué aux fournisseurs est visible dans leur profil.  

• Paiement des membres d’équipe: Les membres d’équipe sont rémunérés selon l’accord conclu avec le fournisseur ou l’agence. Aidiway n’est pas responsable des différends de paiement entre les fournisseurs et les membres d’équipe.  

• Conditions de paiement des services: Tous les paiements doivent être effectués via la plateforme Aidiway, et les fournisseurs ne doivent pas solliciter de paiements en dehors de la plateforme. Solliciter des paiements en dehors de la plateforme constitue une violation de ces conditions.  

 

 9. Frais minimums et annulations  

 

Aidiway se réserve le droit d’imposer des frais minimums ou des frais d’annulation aux fournisseurs qui annulent des services planifiés sans raison valable afin d’assurer l’engagement envers les clients et la fiabilité de la plateforme.  

• Annulation par les fournisseurs: Des annulations fréquentes sans raison valable peuvent entraîner des pénalités, une suspension ou une résiliation de compte.  

• Annulation par les clients: Les clients peuvent annuler leurs réservations en fonction de la politique d’annulation du fournisseur. Les fournisseurs sont encouragés à proposer des conditions d’annulation flexibles afin d’améliorer la satisfaction des clients.  

• Substitution de fournisseurs: Dans certaines circonstances, Aidiway se réserve le droit de remplacer un fournisseur si celui-ci n’est pas en mesure de compléter le service. Les fournisseurs qui ne respectent pas les standards de service peuvent perdre leur rémunération pour la réservation.  

• Résiliation: Aidiway se réserve le droit de suspendre ou de résilier les comptes des fournisseurs ou des membres d’équipe en cas de non-respect de ces conditions, de violation du code de conduite, des lois du Québec ou des normes de la plateforme.  

 

 10. Conformité aux lois du Québec  

 

Les fournisseurs et membres d’équipe doivent:  

• Se conformer à la Charte de la langue française en s’assurant que tous les services et communications avec les clients peuvent être réalisés en français.  

• Respecter les lois sur la protection de la vie privée, notamment la Loi sur la protection des renseignements personnels dans le secteur privé, et garantir la sécurité des données des clients.  

• Respecter les normes d’emploi applicables lors de l’embauche ou de la sous-traitance des membres d’équipe, y compris la classification appropriée des travailleurs (contractuels ou employés).  

 

 11. Stockage des données et propriété intellectuelle  

 

• Aidiway se réserve le droit d’établir des pratiques générales concernant l’utilisation et le stockage des données sur la plateforme, y compris la conservation des communications entre fournisseurs et clients.  

• Aidiway n’est pas responsable de la suppression ou de l’échec du stockage des informations et communications sur la plateforme.  

• Les fournisseurs doivent respecter les politiques d’utilisation des données d’Aidiway afin de garantir une communication transparente et conforme avec les clients. 

 

 12. Assurance et responsabilité  

 

• Les fournisseurs doivent maintenir une assurance responsabilité professionnelle et toute autre assurance applicable couvrant leurs services et les risques associés. Une preuve d’assurance peut être exigée par Aidiway.  

• Aidiway n’est qu’un intermédiaire technologique et n’assume aucune responsabilité pour la prestation des services. Toute réclamation ou litige entre le client et le fournisseur/membre d’équipe doit être résolu directement entre eux.  

 

 13. Rétroaction et suggestions  

 

En fournissant toute rétroaction ou suggestion concernant la plateforme Aidiway, vous accordez à Aidiway le droit de les utiliser, modifier et distribuer sans compensation.  

 

 14. Assurance et responsabilité  

 

• Exigence d’assurance: Les fournisseurs doivent maintenir une assurance responsabilité professionnelle ainsi que toute autre couverture d’assurance applicable à leurs services et aux risques associés. Une preuve d’assurance peut être exigée par Aidiway.  

• Responsabilité d’Aidiway: Aidiway agit uniquement en tant que plateforme intermédiaire et n’assume aucune responsabilité quant à la prestation des services. Toute réclamation, plainte ou responsabilité liée aux services fournis relève des clients et des fournisseurs ou membres d’équipe. Les fournisseurs doivent s’assurer que leur assurance couvre tout dommage ou toute responsabilité potentielle.  

• Assurance des travailleurs: Les fournisseurs doivent s’assurer qu’ils respectent les exigences locales en matière d’assurance pour les travailleurs et couvrent les membres de leur équipe, si applicable.  

 

 15. Indemnisation  

 

Les fournisseurs et membres d’équipe acceptent d’indemniser, défendre et dégager de toute responsabilité Aidiway, ses filiales, dirigeants, employés et représentants en cas de réclamations, responsabilités, dommages, pertes et frais (y compris les frais juridiques) découlant de:  

• Toute violation des présentes conditions par le fournisseur ou le membre d’équipe.  

• Tout acte, omission ou inconduite du fournisseur ou du membre d’équipe dans l’exécution des services.  

• Toute réclamation de clients ou de tiers concernant des blessures, dommages ou pertes liées aux services fournis par le biais d’Aidiway.  

• Toute violation des lois locales, règlements ou droits de tiers par le fournisseur ou le membre d’équipe.  

 

 16. Droits d’auteur, propriété intellectuelle et plaintes relatives au contenu  

 

Si vous pensez qu’un contenu présent sur la plateforme Aidiway enfreint vos droits d’auteur, votre marque de commerce ou d’autres droits de propriété intellectuelle, ou si vous trouvez du contenu inapproprié, veuillez suivre les étapes suivantes:  

1. Notification de plainte: Pour signaler une infraction ou un contenu inapproprié, envoyez une communication écrite à notre agent désigné à [contact@aidiway.com] ou par courrier à:  

   Solution en services Aidiway Inc.  

   À l’attention: Plaintes relatives à la propriété intellectuelle et au contenu  

   CP 92029 B.P. Portobello, Brossard, QC J4W 3K8  

   Votre plainte doit inclure:  

1.    - Une signature physique ou électronique de la personne autorisée à agir au nom du titulaire des droits d’auteur ou de la partie plaignante.  

2.    - Une description du contenu concerné et des raisons de la plainte.  

3.    - Une preuve de votre propriété intellectuelle ou une déclaration expliquant pourquoi le contenu viole les droits d’Aidiway ou des tiers.  

4.    - Vos coordonnées (adresse, téléphone, courriel).  

5.    - Une déclaration sous peine de parjure affirmant que votre demande est faite de bonne foi et que le contenu n’est pas autorisé par le détenteur des droits.  

2. Réponse et actions: Aidiway examinera la plainte et se réserve le droit de supprimer ou de désactiver l’accès au contenu concerné, en informant le fournisseur, membre d’équipe ou client impliqué.  

3. Politique de récidive: Aidiway peut suspendre ou résilier les comptes de fournisseurs, membres d’équipe ou clients qui enfreignent à plusieurs reprises des droits de propriété intellectuelle ou publient du contenu inapproprié.  

 

 17. Conduite des utilisateurs et activités interdites  

 

Les fournisseurs sont strictement interdits d’utiliser la plateforme Aidiway pour solliciter des clients en dehors de la plateforme, recruter pour des plateformes concurrentes ou s’engager dans des activités illégales. Toute violation peut entraîner une résiliation immédiate du compte. 

 

 18. Crédits promotionnels  

 

Aidiway peut offrir des crédits promotionnels aux clients afin de favoriser leur engagement sur la plateforme. Les fournisseurs reconnaissent que ces crédits ne sont pas échangeables contre de l’argent et ne constituent pas une forme de rémunération.  

 

19. Résolution des différends  

 

Aidiway propose un service de médiation pour aider à résoudre les conflits entre clients, fournisseurs et membres d’équipe. Toutes les parties doivent tenter une résolution à travers le processus de médiation d’Aidiway avant d’entreprendre toute action légale. Toute action légale intentée doit être menée dans la juridiction du Québec.  

 

20. Non-contournement  

 

Les fournisseurs et membres d’équipe conviennent que toutes les transactions avec les clients trouvés via la plateforme doivent être effectuées sur Aidiway. Il est interdit aux fournisseurs d’effectuer des transactions directement avec les clients d’Aidiway en dehors de la plateforme pendant une période d’un an suivant la fin du premier service complété. Toute violation de cette clause peut entraîner des sanctions, y compris une suppression du compte.  

 

 21. Prescription légale  

 

Toute réclamation liée aux présentes conditions ou à l’utilisation de la plateforme Aidiway doit être déposée dans un délai d’un an à compter de la date à laquelle la réclamation est survenue, faute de quoi elle sera définitivement prescrite.  

 

 22. Fusion ou acquisition  

 

En cas de fusion, acquisition ou vente d’Aidiway, les présentes conditions peuvent être transférées à l’entité successeur. L’utilisation continue de la plateforme après un tel transfert constitue une acceptation des nouvelles conditions.  

 

23. Interprétation  

 

Les titres des sections des présentes conditions sont fournis à titre indicatif et ne doivent pas affecter leur interprétation. Les mots au singulier incluent le pluriel, et inversement. Toute mention de "y compris" doit être interprétée comme "y compris, mais sans s’y limiter".  

 

24. Modifications  

 

Aidiway peut mettre à jour ces conditions à tout moment, avec un préavis raisonnable. L’utilisation continue de la plateforme après toute mise à jour constitue une acceptation des nouvelles conditions.  

 

 25. Droit applicable  

 

Les présentes conditions sont régies par les lois du Québec ainsi que par les lois fédérales applicables. Tout différend découlant des présentes conditions sera traité dans la juridiction du Québec.

 

 

 

 

Aidiway Provider and Crew Member Terms & Conditions

 

1. Acceptance of Terms

By registering or using Aidiway, service providers and crew members agree to these terms, forming a binding legal agreement between them and Aidiway. Continued use of the platform after modifications implies acceptance. These terms should be read in conjunction with the General Terms of Service on the Website (https://www.aidiway.com/term-conditions), which outline the general rules and guidelines for using Aidiway’s services.

 

2. Eligibility

Providers and crew members must be legally eligible to work in Quebec and possess all necessary certifications, licenses, or qualifications as per local regulations. You must be 18 years or older or meet the majority age in your jurisdiction.

 

3. About the Service

Aidiway provides a platform that connects clients seeking services with qualified providers and crew members. Aidiway does not directly provide the services and does not oversee, manage, or control the quality, timing, legality, or any aspect of the services provided by providers and crew members. Providers are solely responsible for service quality, compliance with laws, and adherence to Aidiway’s standards.

 

4. Electronic Communications

By using the Aidiway platform, you consent to receive electronic communications from Aidiway, such as emails, calls, notifications and text messages from Aidiway regarding services, updates, and terms. These communications fulfill any legal requirements for written communication. Standard messaging and data rates may apply. Providers must adhere to app store and platform terms when using the Aidiway app.

 

5. Provider and Crew Member Responsibilities

• Professional Standards: Providers and crew members must maintain high levels of professionalism, integrity, and quality while using the platform. A respectful, courteous, and prompt demeanor when dealing with clients is required.

• Profile Accuracy: Providers and crew members must ensure that their profiles, credentials, and qualifications are accurate and up to date. Misrepresentation, falsifying information, or misleading clients is grounds for immediate termination.

• Communication: Providers and crew members must respond promptly to client inquiries, bookings, or service-related queries via the Aidiway platform. Clear communication regarding the scope of services, costs, and timing is required to maintain trust.

• Background Checks: By registering as a provider or crew member, you consent to Aidiway conducting background checks or criminal record checks as part of the onboarding process. Misconduct or breaches of trust will result in removal from the platform.

 

6. Crew Member-Specific Responsibilities

Crew members associated with a provider or agency must:

• Uphold the standards and policies of both the provider they represent and Aidiway.

• Be authorized by the provider or agency to act on their behalf, especially in terms of service delivery and communication.

• Not create independent provider accounts unless authorized in writing by Aidiway.

 

7. Platform-Specific Service Rules

• Providers who accept service requests through the Aidiway platform are required to fulfill the services as described in the booking details.

• Providers must notify both the client and Aidiway of any delays, cancellations, or unforeseen issues affecting service delivery promptly.

• Mismanagement of bookings, repeated cancellations, or non-compliance with client expectations as per booking details may result in account penalties or suspension.

• Providers must adhere to platform-specific guidelines for setting expectations about the service's scope, timing, and costs.

8. Payments and Fees

• Payment Process: Aidiway uses third-party payment processors to handle all payments. Providers are responsible for setting up a verified payment method to receive payouts.

• Service Fee: Aidiway charges users a service fee for each transaction and a percentage fee to providers for completed services. The user’s fee will be displayed under the "Taxes" section before confirming any booking, while the provider's percentage is visible in their profile.

• Crew Member Payment: Crew members will be compensated as per the arrangement made with the provider or agency. Aidiway is not responsible for disputes regarding payment between providers and crew members.

• Service Payment Terms: All payments must be processed through the Aidiway platform, and providers must not solicit payment outside of the platform. Soliciting payments outside the platform is a violation of these terms.

 

9. Minimum Charges and Cancellations

Aidiway reserves the right to impose minimum charges or cancellation fees on providers who cancel scheduled services without valid reasons. This ensures commitment to clients and maintains platform reliability.

Cancellation, Refunds, and Termination:

• Cancellation by Providers: Repeated cancellations without a valid reason can result in penalties, account suspension, or termination. Providers must strive to maintain a reliable and trustworthy service record.

• Client Cancellations: Clients may cancel bookings based on the provider's cancellation policy. Providers are encouraged to offer flexible cancellation terms to enhance customer satisfaction.

• Substitution of Providers: In certain circumstances, Aidiway reserves the right to substitute another provider if it deems that the original provider is unable to complete the service. Providers who fail to meet service standards may forfeit their compensation for the booking.

• Termination: Aidiway reserves the right to suspend or terminate the accounts of providers or crew members for non-compliance with these terms, or any violation of the Code of Conduct, Quebec laws, or platform standards.

 

10. Compliance with Quebec Laws

Providers and crew members must:

• Comply with Quebec’s Charter of the French Language, ensuring that all services offered and communication with clients can be conducted in French.

• Adhere to privacy laws, such as the Act Respecting the Protection of Personal Information in the Private Sector, ensuring secure handling and protection of client data.

• Follow all relevant employment standards when employing or subcontracting crew members, including proper worker classification (independent contractors or employees).

 

11.      General Practices Regarding Use and Storage

 

• Aidiway reserves the right to establish general practices and limits for the use and storage of data on the platform, including data retention for provider and client communications.

• Aidiway is not liable for the deletion or failure to store any information or communications maintained on the platform, including service logs, messages, or feedback.

• Providers must comply with Aidiway’s data use policies to ensure transparency and proper communication with clients through the platform.

 

12. Intellectual Property and Confidentiality

• Intellectual Property: Providers and crew members must protect any confidential information shared by Aidiway or clients. Aidiway owns all rights to platform-related content and branding. Providers and crew members may not use Aidiway’s intellectual property for personal gain without written permission.

• Confidentiality: Providers must respect the confidentiality of all client information obtained during service delivery. Unauthorized disclosure or misuse of client data may result in legal action and termination from the platform.

 

13. Feedback or Suggestions

By providing any feedback or suggestions regarding the Aidiway platform, you grant Aidiway ownership of these submissions, allowing Aidiway to use, modify, and distribute them for any purpose without compensation to you.

 

14. Insurance and Liability

• Insurance Requirement: Providers are required to maintain professional liability insurance and any other applicable insurance to cover their services and any associated risks. Providers must supply proof of insurance upon request.

• Aidiway's Liability: Aidiway is a platform provider and does not assume any liability for service delivery or performance. Any disputes, claims, or liabilities arising from services rendered fall between the client and the provider/crew member. Providers are solely responsible for ensuring that their insurance covers potential damages or liabilities.

• Worker's Compensation: Providers must ensure they comply with any local requirements for workers’ compensation insurance, covering their crew members where applicable.

15. Indemnification

Providers and crew members agree to indemnify, defend, and hold harmless Aidiway, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

• Any breach of these terms by the provider or crew member.

• Any act, omission, or misconduct by the provider or crew member in the course of delivering services.

• Any claims by clients or third parties for injury, damage, or loss related to the services provided by the provider or crew member through the Aidiway platform.

• Any violation of local laws, regulations, or third-party rights by the provider or crew member.

 

16. Copyright, Intellectual Property, and Content Complaints

If you believe that any content on the Aidiway platform infringes upon your copyright, trademark, or other intellectual property rights, or if you find any content objectionable or inappropriate, please follow the steps outlined below:

1. Notice of Complaint: To report an infringement or objectionable content, send a written communication to our designated agent at [contact@aidiway.com] or by regular mail to:
   Solution en services Aidiway Inc.
   Attention: IP, Content, and Copyright Complaints
   PO Box 92029 B.P Portobello
   Brossard, QC J4W 3K8
   Your notice should include:

   1. A physical or electronic signature of the person authorized to act on behalf of the intellectual property owner or the party submitting the complaint.

   2. A description of the copyrighted work, trademark, or other right you claim has been infringed, or, if multiple infringements are covered, a representative list of such works.

   3. Identification of the objectionable content, with reasons why it is inappropriate or violates Aidiway's guidelines.

   4. Contact information (address, phone number, and email) of the complaining party.

   5. A statement that the information in the notice is accurate and, if applicable, that you are authorized to act on behalf of the exclusive right that is allegedly infringed.

   6. For intellectual property claims, a statement under penalty of perjury that you have a good faith belief that the use of the material is unauthorized.

2. Response and Action: Upon receiving a valid complaint, Aidiway will investigate the issue and reserves the right to remove or disable access to the content in question, notifying the provider, crew member, or client involved.

3. Repeat Offender Policy: Aidiway may terminate the accounts of providers, crew members, or clients who repeatedly infringe intellectual property rights or post objectionable content.

 

17. User Conduct and Prohibited Activities

Providers are expressly prohibited from using the Aidiway platform to solicit clients for off-platform transactions, recruit for competing platforms, or engage in any unlawful activities. Violation of this clause may result in immediate termination from the platform.

 

18. Promotional Credits

Aidiway may issue promotional credits to clients to encourage platform engagement. Providers acknowledge that such credits are non-redeemable as cash and do not serve as a form of provider compensation.

 

19. Dispute Resolution

Aidiway offers mediation services to assist with disputes between clients, providers, and crew members. Both parties must attempt resolution through Aidiway's dispute process before seeking external legal action. Any legal action taken must be within Quebec’s jurisdiction.

 

20. Non-Circumvention

Providers and crew members agree that all transactions with clients they connect with through the platform must be conducted on Aidiway. Providers are prohibited from engaging in direct transactions with Aidiway clients outside the platform for a period of one year after the completion of the initial service. Violation of this non-circumvention clause may result in penalties, including removal from the platform.

 

21. Statute of Limitations

Any claim related to these terms or the use of the Aidiway platform must be filed within one year from the date the claim arose, or it will be permanently barred.

 

22. Merger or Acquisition

In the event of a merger, acquisition, or sale of Aidiway, these terms may be transferred to the successor entity. Your continued use of the platform following such a transfer constitutes your acceptance of the updated terms.

 

23. Interpretation

The headings in these terms are for convenience only and will not affect the interpretation of the terms. Words in the singular include the plural, and vice versa. References to "including" should be interpreted as "including, without limitation.

 

24. Modifications

 

Aidiway may update these terms at any time, providing prior notice. Continued use of the platform after updates implies consent to the new terms.

 

25. Governing Law

These terms are governed by the laws of Quebec and applicable federal laws. Any disputes will be handled within the province's jurisdiction.